Support Assistant

Limuru Town, Kiambu

Job Description

Support at Keffys Limited is the act of providing assistance and resolving issues for customers, sellers, delivery men and businesses related to a our products or services. It involves answering questions, troubleshooting problems, providing guidance, and ensuring a positive customer experience. 

 

Experience Requirement

At least 1 year of experience with customer service.

 

Job Description

  1. Troubleshooting: Helping customers, sellers and delivery partners resolve technical or practical problems with Keffys App. 
  2. Answering questions: Providing clear and concise answers to customer, seller and delivery partners inquiries.
  3. Guidance and support: Helping customers, sellers and delivery partners understand how to use Keffys App and any of our platforms effectively. 
  4. Issue resolution: Taking steps to fix problems and ensure customer, seller and delivery partner satisfaction.
  5. Communication: Maintaining clear and consistent communication with customers, sellers and delivery partners throughout the support process. 

 

Mandatory Skills

  1. Empathy
  2. Knowledgable on Keffys Apps
  3. Collaboration
  4. Communication
  5. Efficiency
  6. Adaptability
  7. Tech Proficiency
  8. Speed
  9. Resiliency

 

Additional Skills

  1. Data Centricy
  2. Relationship Building
  3. Intuition
  4. Problem Solving
  5. Proactive Mindse

 

Please Note: This position will require you to work from the Keffys Limuru Office from 8:30 AM to 4:30 PM on Mondays through Friday, and 9 AM to 2 PM on Saturdays.

Recommended: It is recommended that you note your desired pay at the bottom of this application. We also recommend you upload a detailed CV/Resume and any other material you may find necessary for this application.

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